Delays to air luggage 'worsening'
in BBC
Travellers flying with some of Europe's major airlines suffered more luggage delays last year, with British Airways still among the worst, figures suggest.
An average of 16.6 bags per 1,000 air passengers were delayed in 2007, compared with 15.7 the previous year, the Air Transport Users Council said.
BA, the poorest performer in 2006 with 23 bags per 1,000 delayed, was ranked second worst in 2007 with 26.5 bags.
A BA spokesman said the one-bag rule and heightened security had not helped.
The Air Transport Users Council (AUC) said complaints made to them showed luggage delays could be stressful, inconvenient and expensive for travellers.
BA, the poorest performer in 2006 with 23 bags per 1,000 delayed, was ranked second worst in 2007 with 26.5 bags.
A BA spokesman said the one-bag rule and heightened security had not helped.
The Air Transport Users Council (AUC) said complaints made to them showed luggage delays could be stressful, inconvenient and expensive for travellers.
Its figures relate to members of the Association of European Airlines, but not all carriers submitted figures, including Virgin Atlantic Airways and Aer Lingus. Among those that did, the worst-performing airline last year was TAP Air Portugal with a delayed bags ratio of 27.8 per 1,000 passengers. Other below-average performers included KLM (19.7 bags delayed per 1,000 passengers), Alitalia (19.7), Air France (17.6), Luxair (17.2) and the UK's bmi (17.0). The best-performing airlines were Air Malta and Turkish Airlines with a lost bag ratio of 4.5 per 1,000 passengers in 2007.
Best and worst performers
Airlines operating through "hub" airports such as Heathrow fared the worst last year, the AUC said.
It said this was partly due to the increased levels of hold luggage as a result of the one-bag rule at UK airports.
AUC chairman Tina Tietjen said: "But, whatever the extenuating circumstances, when passengers hand their bag in at check-in, they should expect to see their bag at the other end."
British Airways apologised to customers affected by baggage delays last year.
BA director of operations Gareth Kirkwood said: "While our performance at the vast majority of global airports remains good, we continue to experience a wide variety of difficulties at our main home at Heathrow.
"Although Heathrow Airport continues to suffer from a very stretched infrastructure running at almost double capacity, we also accept that on occasions our own levels of service have not been as high as we would like."
A BAA spokesman said its baggage infrastructure was "very resilient" and the opening of Terminal 5 in less than two months would bring much needed terminal and infrastructure capacity.
Airlines operating through "hub" airports such as Heathrow fared the worst last year, the AUC said.
It said this was partly due to the increased levels of hold luggage as a result of the one-bag rule at UK airports.
AUC chairman Tina Tietjen said: "But, whatever the extenuating circumstances, when passengers hand their bag in at check-in, they should expect to see their bag at the other end."
British Airways apologised to customers affected by baggage delays last year.
BA director of operations Gareth Kirkwood said: "While our performance at the vast majority of global airports remains good, we continue to experience a wide variety of difficulties at our main home at Heathrow.
"Although Heathrow Airport continues to suffer from a very stretched infrastructure running at almost double capacity, we also accept that on occasions our own levels of service have not been as high as we would like."
A BAA spokesman said its baggage infrastructure was "very resilient" and the opening of Terminal 5 in less than two months would bring much needed terminal and infrastructure capacity.
(a TAP transportou em 2006 cerca de 6,9 milhões de passageiros e cerca de 85 mil toneladas de carga e correio... "Lisbon going down?")
12 comentários:
TAP - Take Another Plane
sempre ouvi dizer...
Infelizmente não podemos aplicar a mesma lógica da escolha para o Aeroporto da Portela. Se fosse possivel sair e entrar de Lisboa por outro aeroporto... A Portela é uma vergonha, um cenário quase de terceiro mundo.
Já por várias vezes as minhas bagagens se perderam ou chegaram atrasadas.
Turkish Airlines melhor que a TAP (e bem melhor!)
e pensar que a Turquia nem sequer faz parte da CE. Em mais de 20 anos de vida na comunidade europeia Portugal/Lisboa continua sem aprender a fazer bem, a ser profissional. a mediocridade nunca foi problema para os portugueses.
O estudo apenas inclui uma pequena fracção das linhas aéreas europeias.. A TAP pode ser a pior entre elas, mas não se pode generalizar.
Portugal! Portugal! Portugal!
E não me posso esquecer de pôr a bandeirinha (de fabrico chinês) à janela da próxima vez que jogar a selecção!
Ai que orgulho nesta ditosa pátria lusa!
Acho que vou vomitar...
O desempenho da uma companhia não se mede pelo número de malas que perde.
Mede-se pelo proveito que traz aos accionistas.
o filipinho nunca deve viajar na TAP... e pelo comentario absurdo, deve ser accionista da empresa.
Ja viajei na Tap, Portugalia, Iberia, Air France, Air Inter, British Airways, Germanwings, Ryanair, Lufthansa, Cathay Pacific, Swissair entre outras
E para contrariar o analfabetismo: a TAP não está cotada em bolsa.
O desempenho de uma companhia também se mede pelo número de malas que perde. Caso contrário ninguém se incomodaria em fazer estes estudos e análises.
E não me parece que uma empresa traga grandes e sustentáveis proveitos aos seus accionistas com este tipo de desempenho. Já para não referir a má publicidade.
de acordo com esse tipo de critérios, para uma empresa ter grandes proveitos tem de distribuir bilhetes à borla
Boas,
para quem não sabe o que interessa numa companhia aérea é a SEGURANÇA!
E a TAP PORTUGAL está entre as 5 melhores companhias do MUNDO, em termos de segurança, serviço e qualidade das aeronaves.
para os mais curiosos sabem quem é que dá apoio mecânico à American Airlines, British, Lufthansa, Varig entre outras? OS MECÂNICOS DA TAP.
Um abraço a todos
Mário Ribeiro - co-piloto da TAP PORTUGAL
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